13. What recourse do I have if I am dissatisfied with the services of a pest control company?
If you are unhappy with the service you received, call the company and discuss your concerns. If the company does not resolve the problem to your satisfaction, you can contact the Structural Pest Control Board for additional information or assistance by telephoning:
(916) 561-8708 — in Sacramento
(800) 737-8188 Ext. 2 — outside Sacramento
Or by writing to:
Structural Pest Control Board
Complaint Unit
2005 Evergreen Street, Suite 1500
Sacramento, Ca 95815-3831
The Board will first try to mediate your complaint. If this does not result in a satisfactory solution, the Board will make a determination on the responsibility of the company. The Board can compel the registered company or licensee to correct violations, but the Board does not have jurisdiction over monetary matters. If you seek a monetary settlement, you may want to consider taking
legal action, since the Board cannot guarantee that you will receive any restitution. The Board regulates all persons who perform structural pest control work by issuing licenses and bringing disciplinary action against licensees who fail to comply with the Structural Pest Control Act.
The above information was obtained from the State of California Department of Consumer Affairs Structural Pest Control Board. http://www.pestboard.ca.gov/forms/brochures/inspctns.pdf